Over the last three weeks we have almost romanticised the link between People, Process and Technology, this anthropomorphising is not just for comic effect, there is method to it. The challenge here is that while balance can make an area of the business more successful, it is unlikely to be the sole factor. This then is the dirty truth of People, Process and Technology, when balanced they give stability and provide a platform to your business. Think about a three-legged stool, it is designed to be able to be used on uneven surfaces – similar to the landscape most businesses operate in, with all three legs being stable and the same length it provides a comfortable seat. A one or two-legged stool will also work, but it will never be as restful or easy to sit upon.
The People in your organisation have to interact with technology, from simple Point of Sales tools to card payment processing and complex manufacturing environments, they cannot however just all go at the technology differently. Your organisation needs a process to document and capture how they should use the technology. The context of the whole People, Process and Technology triangle, trifecta or throuple should by now be becoming evident. The next hurdle is understanding what “AI” bring to the table. This is a more nuanced piece, AI is often presented to us as an alternative to people, making us think that it must be treated as such and this is where things start to go wrong.
Essentially AI like us learns from experience, only it has a lesser capacity; it doesn’t have to deal with multiple thoughts running at the same time for one and it doesn’t have the innate sense of empathy, being detached from the emotional side of life. We have at the end of the day to remember that its intelligence comes first and foremost from people. It operates on probability. It requires good quality input in order to give decent returns. You know the old adage, “Ask a stupid question, get a stupid answer”. Having used it myself I often find I go back through and refine the language; I use it more for generating ideas that may not have initially come to me. It can sometimes present things as a bit too formulaic. There is also a time and a place for it. Is it there to take over the world? No, I’d say not, but it is extremely for supporting incites, identifying trends and correlations that you may have been unaware of. It can even help you to formulate an argument, but it cannot create the argument!
Going forward what needs to happen is that the processes need to be upgraded to educate people on how to optimally utilise AI. We can’t assume that it is a technology here to supersede people and their roles, like the typewriter and word processor advanced pencil and paper, it did not mean the earlier modalities were completely discarded, we’d likely be lost without them. Essentially it can enhance your work in whatever field. Being able to use it to your advantage and with a little know how, allowing it to help shape your staff’s productivity and enhance creative thinking.
Looking at your data needs and data culture, here at Geordie Consulting we have the expertise and experience to help integrate a healthy approach to each of the elements and deliver the training needed to take you to the next level.
So start by taking the next step to rebalance your business with a call to Geordie Consulting
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