Everything a business does is a process and monitoring those processes is the core role of Business Intelligence. Process Mining is about breaking a process down into steps and then identify areas of inefficiency or waste. Process Mining will report what is happening, rarely the same as what should be happening.
The output from Process Mining is a diagnosis of an issue and from that an impact on your business. From that diagnosis we will work with you to determine a set of prescribed actions that will resolve the situation. As part of the engagement we will ensure that you are able to monitor the process going forward so you can see how successful the prescribed actions are.